Privacy Policy

At Rook, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with our platform or when you choose to participate in various activities related to our services. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of our platform.

Derivative Data

Information our servers automatically collect when you access our platform, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing our platform.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our platform to:

• Create and manage your account.
• Process your payments and refunds.
• Email you regarding your account or order.
• Fulfill and manage purchases, orders, payments, and other transactions related to our platform.
• Administer sweepstakes, promotions, and contests.
• Compile anonymous statistical data and analysis for use internally or with third parties.
• Deliver targeted advertising, newsletters, and other information regarding promotions to you.
• Enable user-to-user communications.
• Increase the efficiency and operation of our platform.
• Monitor and analyze usage and trends to improve your experience with our platform.
• Notify you of updates to our platform.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.