Real-time Feedback & Analytics
Create custom surveys, collect instant feedback from end users, and track NPS and other key metrics to drive continuous improvement in your service delivery.
Features & Benefits
Powerful tools to gather and analyze customer feedback
Unique Survey Links
Generate custom links for different departments, services, or customer segments
NPS Tracking
Monitor Customer Net Promoter Scores with detailed analytics and trend reporting
Real-time Feedback
Receive and analyze customer responses instantly with live dashboards
Custom Survey Builder
Create tailored surveys with multiple question types and branching logic
Service Improvement Tracking
Identify trends and areas for improvement in your service delivery
Automated Alerts
Get notified when metrics fall below thresholds or when urgent feedback is received
Why choose Insights?
- Collect feedback at every customer touchpoint
- Track NPS and other key metrics in real-time
- Identify service improvement opportunities instantly
- Generate custom reports for stakeholders and management
Key Capabilities
Powerful tools to gather and analyze customer feedback
Survey Creation
- Drag-and-drop survey builder
- Multiple question types
- Conditional logic and branching
Distribution
- Unique trackable links
- Email campaign integration
- QR code generation
Analytics
- Real-time response tracking
- NPS and CSAT score calculation
- Trend analysis and reporting
Automation
- Threshold-based alerts
- Scheduled report delivery
- Integration with ticketing systems
Simple Pricing
One plan with everything you need
All-Inclusive Plan
Everything you need in one simple plan:
- Unlimited surveys
- Advanced question types
- Custom branding
- Real-time analytics
- NPS and CSAT tracking
- Automated reporting
- Integration capabilities
- API access
Includes a 14-day free trial. No credit card required.
Need a custom enterprise solution? Contact our sales team.